Terms and Conditions

  1. This contract contains the entire bargain between us and in the case of any inconsistency between these terms and the terms of any other contract documents sent by you to us (whatever their respective dates) in respect to the goods, these terms shall prevail. These conditions shall apply except as may be expressly agreed by us in writing. Any concession or waiver made by us at any time shall not prejudice the exercise of our rights hereunder.
  2. We warrant that, save as otherwise herein specifically provided, the goods will accord with our contract specification and will be of sound materials and workmanship. Reasonable variations in strength, weight, size, width, colour shall be allowed. Unless stated on the contract, we shall be deemed not to be aware of any special purpose for which the goods or any product made there from is required. If any special characteristics are required in the goods they must be stated on the contract. Any samples supplied by us to you are so provided only to give an indication as to the quality of the goods. We do not warrant that the samples will accord with the contract specification or that the goods supplied will accord with the sample.
  3. a) Delivery date(s) means date(s) upon which the goods are ready for despatch to the point of delivery specified. b) All deliveries must be taken up by the final delivery date stated in the contract. c) The promised delivery date specified is a genuine forecast in the light of the current conditions, but it is given without legal commitment and we accept no liability if in the event we are unable to meet it.
  4. We will endeavour to supply the exact quantities of goods ordered but, unless otherwise specifically agreed: a) The total quantity shall be subject to a tolerance either way of 10% and you will pay for the actual quantities of the goods delivered.
  5. a) In the event of our costs increasing between the hereof and the actual date of the delivery owing to wars, Queen's enemies, defence measures, imposition of new customs, excise or other duties or taxes, or increase of customs, excise or other duties or taxes, increase in the cost of raw materials or labour, scarcity of labour or any other cause whatsoever, the price at which your order is booked may be increased in respect of that portion of the Order which is undelivered on the day when written notice of such increase in the costs shall be given by us to you. b) In the event that you fail to take delivery of any part of the goods in accordance with Condition 5(a) above, we shall be entitled by notice in writing to you to increase the price of the goods remaining undelivered to our standard price or prices ruling on the actual date of delivery.
  6. a) If events beyond our reasonable control prevent us from delivering any goods by the appropriate date, such date shall be postponed for a reasonable period. Beyond such period we may without liability cancel this contract as regards such goods, or we may without liability cancel this contract as regards such goods unless the products either have been, or are in the course of being made, or have been appropriated by us to this contact. b) If, by reason of any such circumstances we are prevented from supplying you with the full quantity of the goods delivered under this contract and also at the same time maintaining if full our other business, then we shall be at liberty to withhold, reduce, or suspend delivery to you to such an extent as we shall consider reasonable and equitable in all the circumstances. c) We shall give as much advance notice as possible of any proposed action by us under paragraph (a) or (b) above to enable you to make alternative arrangements for the purchase of the goods during the period of reduced or suspended delivery, and in this event you will be free to purchase from other suppliers your requirements of the goods to make good your anticipated or actual deficiency but we shall not be bound to acquire by purchase or otherwise additional quantities of the goods from other suppliers.
  7. a) Complaints on quality will only be considered provided notice in writing is given to us within 28 days after receipt of goods by you or your agents and the defective goods are placed aside for inspection by our representative. This shall be a condition precedent to giving of any credit allowance in respect of replacing the goods alleged to be defective. b) Our liability in respect of goods proved by you to be defective is limited to giving you a reasonable credit allowance in respect of (or at our option to replacing at the point of delivery specified overleaf) the goods, but in no circumstances will our maximum liability here-under exceed the invoice value of the defective goods. c) In particular, we shall not be liable for - (i) adverse effects resulting from the application to the goods of any process, operation or treatment, unless specifically recommended by us and we have agreed to be so liable, nor (ii) for any goods which have been cut or processed by you in a way or damage after the risk in the goods has passed to you (iii) any expenditure incurred by you in respect of goods proved or alleged to be defective, nor (iv) loss of profit not for consequential loss of any kind to you however caused. d) Claims for loss or damage in transit of goods shipped at our risk will only be considered if made so as to reach us within such period as will enable a valid claims to be made against the carrier. e) In the event of your failure to give us notice as specified in paragraph (a) or (d) above, your claim shall be deemed to have been waived and shall be absolutely barred. f) Where a complaint or a claim has been made in respect of goods proved or alleged to be defective we may suspend further deliveries of goods under this contract until the validity of such complaint or claim has been finally determined and in such events the applicable delivery date(s) shall be postponed accordingly. g) If on or after delivery we make any allowance to you in respect of any claim and such allowance is accepted by you, no further claim may be made by you in respect of that matter.
  8. a) If you purport to cancel this contract or refuse to accept delivery of goods hereunder, you will be liable to us for the full contract price. b) We shall be entitled to charge interest at the rate of 1.5% per month on: (i) all overdue payments (ii) the price of any goods of which you shall have failed to take delivery until the date they were actually delivered to you or otherwise disposed of. c) We shall be entitled to suspend or cancel further deliveries under this and any other contract between you and us: (i) if payment is overdue or (ii) if you shall have failed to take delivery of any goods or (iii) (after notice) if and to the extent of the goods delivered would exceed, your credit limit whether or not advised to you and whether or not payment is overdue. d) For the purpose of this condition time of our receipt of payment shall be of the essence of this contract. e) You shall not be entitled to withhold or set off payment for goods delivered for any reason whatsoever.
  9. a) The risk in the goods shall pass to you when we deliver the goods in accordance with the terms hereof to you or to your agent or other person to whom we have been authorised by you to deliver the goods, and we shall have no responsibility in respect of the safety of the goods thereafter and accordingly you should insure the goods thereafter against such risks (if any) as you think appropriate. b) However, the ownership of the goods shall remain with us and we reserve the right to dispose of the goods until payment in full for all the goods has been received by us in accordance with the terms of the contract or until such time as you sell the goods to your customers by way of bona fide sale at full market value.
  10. This contract contains all the terms and conditions of purchase and the sale relating to the supply of the goods to which it relates. No further conditions will be recognised by or binding on either you or us apart from the actual quantities, prices and delivery dates notwithstanding that such conditions may be annexed to any documents exchanged between us relating to this contract or the supply of goods hereunder.
  11. This contract shall be interpreted exclusively according to the laws of the United Kingdom (as it applies in Northern Ireland) and you hereby accept the jurisdiction of such courts, whether in the United Kingdom or elsewhere, as we may nominate for the purpose of trying any action arising out of this court.
  12. While we try and ensure that all prices on our Web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Gift Registry Terms and Conditions

Gift Availability

Once you come in store and have decided on your Gift List we endeavour to hold the majority of items chosen. 

On occasion some items may become unavailable during the period of your list, if so we will contact you and let you know. If however the item has been purchased off your list but is unavailable you can choose an alternative item to the same or lesser value and the difference will be provided to you in the form of Alexanders Gift Vouchers. You should understand that it is not always possible to advise that an item is not available at the time you place your list.

We are unable to include any sale merchandise on your Gift List.

Special Order Items

If items are chosen for the list which are not a normal stock item for the store these will be placed on the list but will be marked 'available to order'. You will be advised at the time if this should be the case. Once these items are purchased from the list we will then order them and the lead time on these items will depend on availability at the order date.


We will endeavour to display as many accurate images of your chosen items as possible. However on some occasions this may not be possible and we cannot be held responsible for slight variations on the image used.


We take all due care to make sure that the descriptions and prices are accurate at the time of publishing your List. However prices may change during the period your list is displayed and as a result of this you will be charged the price that is correct at the time of purchase. If an item displayed on the list is priced in error we reserve the right to withdraw the item from sale at that price.

Payment Methods

Items purchased online can be paid for by credit/debit cards or Sage Pay. Alexanders Gift Vouchers may only be used to purchase an item in store but may not be used to purchase another Gift Voucher.

Gift Wrap & Collection

We offer a free gift wrapping service to anyone purchasing a gift online. However larger items such as mirrors, pictures, wicker baskets, BBQ's etc may not be gift wrapped. A complimentary gift card will be attached to the gift with your chosen message of good wishes for the recipients.

Gifts can be either collected in store or will be held for the recipient of the gift to collect it at their convenience. Online delivery service is not available for items purchased off Gift Lists.

Gift List Returns Policy

If you wish to return any item which has been purchased off your Gift List (excluding special order/seasonal and clearance items), we will offer an exchange in goods or a credit note to the value paid by your guests - valid for 6 months within 6 weeks from the date on your Gift List.

We are unable to accept returns from your Gift List after the 6 week period. You should ensure that all items from your Gift List are checked for faults or damages upon receipt of the gift, we will not accept returns of damaged goods after the date of your Gift List. We cannot accept return of items which have been damaged outside of our care either in transport or storage. We will not accept return of items which have not been purchased from Alexanders. We cannot accept return of items which are not returned in a saleable condition (including any packaging) useless they are faulty.  

Age Restricted Gifts

A Gift List may contain products which are restricted for sale by law (eg knives), you undertake to comply with these laws when you purchase such gifts.

Your Contract with us

When you place an order to purchase an item from the Gift List you enter into a transaction to us. Your order constitutes an offer to us to purchase the selected goods. To meet our commitment to you, we will store your order and the necessary personal details, obtain authorisation from your bank for the payment and we may make certain security checks on your identity and address. An email will be sent to you as an acknowledgment that we have received your order.  If for any reason there is a problem collecting payment for your order, we will not be obliged to fulfil your contract.

Events Beyond our Reasonable Control 

We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This includes shipment delays from suppliers. This condition does not affect your statutory rights.

Amendments to Terms and Conditions

We reserve the right to update or amend these terms and conditions at any time, without giving prior notice. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. These conditions are governed by and construed in accordance with the laws of Northern Ireland and England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Northern Irish and English Courts.



Gift Card Terms and Conditions


The gift card remains the property of Alexanders Gift Store, Markethill. This card must not be resold and cannot be exchanged for cash. Alexanders cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. Gift cards can only be redeemed at Alexanders Gift Store, Markethill. They may be exchanged for goods of a higher price than the face value of the card on payment of the difference. If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction. The remaining balance is shown on your printed till receipt. Gift cards which are defaced, altered or cancelled will not be accepted by the retailer. Gift cards can be activated with a minimum value of £10.